Return and Refund Policy
RETURN & REFUND POLICY – Opulent Time Gear
Overview
At Opulent Time Gear, we are committed to delivering premium-quality products. All items go through strict quality checks before dispatch. Therefore, all purchases made in our store are final.
No Return & No Refund Policy
We follow a strict no-return and no-refund policy.
- All orders are non-returnable and non-refundable
- No cancellations will be accepted once the order is confirmed or shipped
- We do not accept returns for reasons such as change of mind, wrong selection, or personal preference
Customers are requested to carefully review product details before placing an order.
Mandatory Unboxing Video Requirement
To ensure transparency and prevent fraudulent claims, we have a mandatory unboxing video policy:
- Customers must record a clear, continuous unboxing video while opening the package
- The video must show:
- The sealed package before opening
- The entire unboxing process without cuts
- The product clearly visible
⚠️ Without a proper unboxing video, no complaints will be accepted under any circumstances.
Damaged, Defective, or Incorrect Items
We only consider complaints if:
- The item is damaged, defective, or incorrect
To raise a complaint:
- You must contact us within 24 hours of delivery
- You must provide:
- A valid unboxing video
- Clear photos/videos showing the issue
After verification:
- We may offer a replacement only (subject to availability)
- No refunds will be provided
Non-Eligible Complaints
We will not be responsible for:
- Complaints raised after 24 hours of delivery
- Cases where no unboxing video is provided
- Minor color/design variations due to lighting or screen differences
- Damage caused due to misuse, mishandling, or normal wear and tear
Contact Us
For any valid concerns, contact us at:
📧 opulentaura01@gmail.com
Final Agreement
By placing an order with Opulent Time Gear, you acknowledge and agree to this No Return, No Refund Policy, including the mandatory unboxing video requirement.